Privacy Policy

Alliance Mediation Services LLC
Effective Date: January 8th, 2026

Alliance Mediation Services LLC (“Alliance Mediation,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, schedule services, or engage with us for mediation services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide

When you contact us, schedule a mediation, or engage our services, you may voluntarily provide:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Information relevant to scheduling or providing mediation services

b. Payment Information

If you book services and pay by credit card:

  • Payments are processed securely through a third-party payment processor.

  • We do not store or have direct access to your full credit card number.

  • We may retain limited transaction information (e.g., date, amount, payment status) for accounting and record-keeping purposes.

c. Website Usage Information

Our website may automatically collect limited technical information, such as:

  • IP address

  • Browser type

  • Pages visited

  • Date and time of access

This information is used solely to improve website functionality and security.

2. How We Use Your Information

We use your information only as necessary to:

  • Provide and administer mediation services

  • Schedule appointments and communicate with you

  • Process payments and maintain business records

  • Comply with legal, ethical, and regulatory obligations

  • Improve our website and client experience

We do not sell, rent, or trade your personal information.

3. Confidentiality of Mediation Information

Mediation communications are subject to strict confidentiality obligations under Massachusetts law and professional mediation standards. Information shared in the course of mediation is handled with the highest degree of care and confidentiality, subject only to limited legal exceptions.

4. Sharing of Information

We may share limited information only in the following circumstances:

  • With trusted third-party service providers (e.g., payment processors, scheduling platforms) strictly for business operations

  • When required by law, court order, or legal process

  • To protect the rights, safety, or property of clients, third parties, or Alliance Mediation Services LLC

All third-party providers are expected to maintain appropriate privacy and security safeguards.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or misuse. This includes using reputable, secure third-party platforms for payments and scheduling.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

You may:

  • Request access to or correction of your personal information

  • Request that we delete non-required personal information, subject to legal and record-keeping obligations

  • Opt out of non-essential communications

Requests may be made using the contact information below.

7. Cookies and Tracking

Our website may use basic cookies or similar technologies for functionality and analytics. You may adjust your browser settings to refuse cookies if you prefer.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. 

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Alliance Mediation Services LLC
867 Boylston Street

5th floor, #2194

Boston, MA 02116
617-958-5655